8.4.9.2. Rear Seat Entertainment Exchange Program
8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAMWithin the terms of the Basic New Car Warranty, the Audio / Rear Seat Entertainment Exchange Program provides for replacement of a defective rear seat entertainment unit (DVD player only) with an exchange unit from the manufacturer. Headphones and Rear Seat Entertainment remote control units are orderable through the Subaru Parts Dept and not covered by this exchange program. The manufacturer will supply an exchange unit, or a new unit in the case of a "New" and "In-stock" vehicle.
Note:
DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVDs to the customers.
The Tribeca rear seat entertainment system is manufactured by Panasonic In the event a rear seat entertainment unit requires an exchange, it is not necessary to remove the unit from the vehicle The procedures listed below should be followed:
(1) The defective chassis should remain in the vehicle until the exchange unit is installed.
(2) The Panasonic Service Center should be contacted. The Service Center is open from 8 AM 8 PM Eastern Time.
Note:
In the event the vehicle is "New and "In-stock", inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of a rear seat entertainment unit with a new unit, other than units supplied through the exchange program, requires authorization from your Subaru Service Representative (see Section 8.4.10). An authorization code will be provided and must be included upon claim submission.
(3) Provide the Service Center with the following information:
^ Dealer Code
^ Dealer Name and Address
^ YIN All 17 Characters
^ Date of Vehicle Sale
^ Vehicle Milage
^ Caller's Name and Telephone Number
^ Claim Number
^ Chassis Model Number, ID Code and/or the Subaru Part Number
^ Customer Complaint
^ Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
PANASONIC EXCHANGE NUMBER EXAMPLE...... SUS0000001
An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center Provide the operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a "charge back" to the dealer for the cost of the exchange unit.
