8.4.9.6 Power Amplifier Exchange Program
8.4.9.6 POWER AMPLIFIER EXCHANGE PROGRAMWithin the terms of the Basic New Car Warranty, the Power Amplifier Exchange Program provides for replacement of a defective amplifier with an exchange unit. All amplifiers provided through the exchange program are new units.
Genuine Subaru amplifier units are manufactured by Harman Becker. In the event an amplifier assembly requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:
(1) The defective unit should remain in the vehicle until the exchange unit is installed.
(2) The applicable Service Center should be contacted. Harman Becker Service Center is open from 8 AM to 8 PM Eastern Time.
(3) Provide the Service Center with the following information:
^ Dealer Code
^ Dealer Name and Address
^ VIN - All 17 Characters
^ Date of Vehicle Sale
^ Vehicle Mileage
^ Caller's Name and Telephone Number
^ Claim Number
^ Chassis Model Number, ID Code and/or the Subaru Part Number
^ Customer Complaint
^ Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
HARMAN BECKER EXCHANGE NUMBER EXAMPLE...RA999999
An exchange unit along with an exchange form and return shipping label will be shipped within 48 hours. If the exchange unit is not received within 5 days, call the Service Center.
Provide the operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective unit to the manufacturer within 30 days. All exchange units have return shipping labels included and should be returned in the same packaging the exchange unit arrived in.
If the exchange unit has not been installed or the failed unit returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a "charge back" to the dealer for the cost of the exchange unit.
