8.4.9.3. Navigation System Exchange Program
8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAMWithin the terms of the Basic New Car Warranty, the Navigation System Exchange Program provides for replacement of a defective navigation assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a "New" and "In-stock" vehicle. Vehicles that have been placed in demo service should use exchange units only.
Note:
DO NOT disassemble a Navigation Assembly to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVD to the customer.
Genuine Subaru navigation Systems are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event a navigation unit or display screen requires an exchange, it is not necessary to remove the unit from the vehicle The procedures listed below must be followed:
(1) The defective unit should remain in the vehicle until the exchange unit is installed.
(2) The applicable Service Center should be contacted, preferably through their web site or by faxing a legible copy of the Exchange Request Form.
The Kenwood Corporation may be contacted through their web site or by faxing a legible copy of the Kenwood Exchange Form (Section 17.9). The Online Exchange Form is found on Subarunet, under "Service > Forms" The Kenwood Service Center is open from 9 AM - 5:30 PM Pacific Time. Requests arriving after 2:00 PM PST are processed the following business day.
The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail Fujitsu Ten will send an Audio Exchange Request form to the dealer when they fax or e-mail their request. The Subaru Advance Exchange Fax Form is found on Subarunet, under "Service;> Forms". The Service Center is open from 7AM - 5PM Pacific Time. Exchange Units will be shipped to the dealer via Federal Express 2nd-day service.
Note:
In the event the vehicle is "New" and "In-stock", indicate this on the exchange form. A new unit will be supplied rather than an exchange unit.
(3) Kenwood or Fujitsu Ten will either ship an exchange unit or reject the request by the next business day.
Upon acceptance of the Exchange Request, Kenwood or Fujitsu Ten will ship the exchange unit directly to the dealer via second day air. Documentation shipped with the unit will include an order number or an RMA Number (Kenwood) or an Exchange Number (Fujitsu Ten). It is required that these numbers provided upon claim submission.
KENWOOD EXCHANGE NUMBER EXAMPLE...(RMA#)...0000(0)
FUJITSU TEN EXCHANGE NUMBER EXAMPLE...1YB000000
If rejected, Kenwood or Fujitsu Ten will promptly notify the dealer of reason for rejection. Kenwood or Fujitsu Ten may reject the request if the Exchange Request Form has not been properly and legibly completed.
(4) The dealer must return the failed component to Kenwood or Fujitsu Ten in the same approved packaging that the exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Return freight charges may be claimed as sublet, provided the repair was per formed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If replacement DVD(s) are supplied with the exchange, the original navigation DVD(s)s must accompany the returned unit or a charge will be incurred.
Failure to use proper packaging could result in a "charge back" for the cost of the exchange unit and shipping.
If the exchange component has not been installed or returned to Kenwood or Fujitsu Ten within 30 days from the receipt of the exchange unit, the dealer will receive a "charge back" for the cost of the exchange unit and shipping.