Interior - Squeak From Front Seat Backrest(s)
NUMBER: 12-142-12DATE: 11/09/12
APPLICABILITY:
2012 and 2013MY Impreza
2013MY XV Crosstrek
SUBJECT:
Squeaking Sound from Front Seat Backrest
INTRODUCTION
This Bulletin provides a repair procedure to address a customer concern of a squeaking-type sound coming from the driver or passenger front seat back. The flat mat main support rods are covered in paper to prevent metal-to-metal contact with the backrest frame. However, if an edge on the backrest frame damages the paper, metal-to-metal contact will result, creating the squeak. Bushings will need to be installed to prevent the condition. This procedure eliminates the need to replace the backrest frame.
COUNTERMEASURE IN PRODUCTION
PART INFORMATION
SERVICE PROCEDURE / INFORMATION
The photo on the left shows the two locations where the sound originates, looking down from the top front of the backrest frame. The photo on the right shows one of the flat mat's main support rods (wrapped in paper) in position after the bushing installation procedure has been completed.
^ Record customer's preset radio stations (and Navigation system favorites if applicable).
^ Disconnect the negative (-) battery cable and wait at least 60 seconds before proceeding further.
^ Remove the affected seat from the vehicle (refer to the applicable Service Manual).
^ Remove the seat trim cover and cushion material as an assembly from the backrest.
^ Remove the flat mat support rods from the top of the backrest frame, one side at a time.
^ Install the bushings into the backrest frame as shown in the photos below. NOTE: putting the bushing in hot water (104° to 122° f) for a few minutes will ease their installation.
^ After the bushings return to room temperature, confirm they are tight in the backrest frame and cannot be pushed out without using excess force (more than 5 to 6 lbs.).
^ Reassemble the seat assembly.
^ After reinstalling the seat, confirm the sound has been eliminated.
^ Reconnect the negative (-) battery cable.
^ Reset customer's preset radio stations (and Navigation system favorites if applicable).
WARRANTY / CLAIM INFORMATION