CVT - Exchange Program Information
SERVICE BULLETIN*NUMBER: 03-67-12R*
DATE: 06/22/12
*REVISED: 07/24/12*
APPLICABILITY:
2010-2012MY Legacy & Outback
SUBJECT:
Remanufactured CVT Program
Subaru of America, Inc. is pleased to announce our first-ever remanufactured CVT program. Supplies are available. Effective immediately, dealers are required to use a remanufactured unit when the transaxle requires major repair or overhaul, except in the case of a "new" and "in-stock" vehicle. Please check applications and availability through normal parts channels prior to making vehicle repairs.
Only the following repairs to the vehicles transmission may be performed:
^ Torque Converter and seal, as long as it is not an internal failure that has contaminated the fluid
^ Control Valve Body replacement as long as an internal failure has not contaminated the fluid
^ Control Valve Body Harness
^ Multi Plate Transfer Clutches (MPT)
^ Mechanical Shifter and parking system components
^ Valve Body and Pick Up Screen
^ Secondary Oil Pressure Switch
^ Inhibitor Switch
^ Extension Housing Rear Seal
^ Oil Inlet and Outlet Pipes
^ Cooler Pipes
^ Axles and seals
^ Primary Revolution Sensor
^ Front Wheel Speed Sensor
^ Oil pressure test parts and drain plug
^ Parking Pawl and spring
Note:
If the repair estimate (parts and labor) to repair one or more of the above items exceeds 90% of the remanufactured transmission repair cost (parts and labor), then a remanufactured transmission should be used. Full details are available in the Subaru Claims Policies and Procedures Manual, section 8.4.33.1.
Remanufactured transmissions may not be used to repair new in-stock vehicles.
To ensure full core credit, dealers should follow all instructions listed in the Subaru Transmission Core Return procedures posted on Subarunet and completely fill out the documentation using the online core return system. Keep a copy of the Credit Request and Diagnosis Form with the vehicle records.
All transmissions replaced with a remanufactured transmission (warranty or non-warranty) are returned to SUBARU OF AMERICA, Inc. at the Grove City, OH address outlined in the core return process on Subarunet. All other transmissions replaced under warranty must be shipped to the location indicated on the parts return notice. Transmissions incorrectly shipped will result in the dealer not receiving the core credit or a debit of the claim for a part not returned as requested. The dealer will be responsible to trace and return the unit to the correct location at their own expense.
The same repairs as those of an original equipment transmission can be performed on a remanufactured transmission but require the prior authorization of a District Parts & Service Manager. Remanufactured units can be easily identified; they are painted gray and have one or both of the tags shown attached to the unit.
Each remanufactured transmission will have a tag attached explaining the installation procedures and precautions. These procedures must be followed otherwise non-warranty failures could occur. The cooler flushing procedure outlined in the service manual must be followed.
Depending on model and model year of vehicle, learning procedures will be required. Refer to the service manual for details. Failure to perform the learning procedures will result in customer complaints.
CVTs are shipped dry. Refer to the service manual for proper filling procedures and fluid type for both the front differential and transmission.
Packaging: A new returnable container has been designed for the CVT models that are easily identifiable by the red extruded top. There are now three distinct remanufactured transmission returnable containers in circulation for 4AT, 5AT, and CVT. Dealers must make sure to use the correct returnable packaging for the correct style of transmission (top, bottom, insert).
Due to packaging constraints, CVTs will not ship with the topmost bracket attached. It will be safely tucked below the top surface of the CVT case to prevent shipping damage. The bracket can be attached as soon as the container is opened (and should be attached prior to installation in the vehicle).
WARRANTY/CLAIM INFORMATION
Disclaimer