Base Audio

Diagnosis and Repair Workflow

Overall Sequence





Detailed Flow

1. GET INFORMATION FOR SYMPTOM

Get detailed information from the customer about the symptom (the condition and the environment when the incident/malfunction occurred).


GO TO 2

2. CONFIRM THE SYMPTOM

Try to confirm the symptom described by the customer. Verify relation between the symptom and the condition when the symptom is detected.


GO TO 3

3. DETECT MALFUNCTIONING PART BY DIAGNOSTIC PROCEDURE

Inspect according to Diagnostic Procedure of the system.

Is malfunctioning part detected?
YES
GO TO 4
NO
GO TO 2

4. REPAIR OR REPLACE THE MALFUNCTIONING PART

1 Repair or replace the malfunctioning part.
2 Reconnect parts or connectors disconnected during Diagnostic Procedure.


GO TO 5

5. FINAL CHECK

Refer to confirmed symptom in step 2, and make sure that the symptom is not detected.

Has the symptom been repaired?
YES
Inspection End.
NO
GO TO 2