Warranty Claim Entry Verification/Adjustment
90suzuki04DIVISION: AUTOMOTIVE
CATEGORY: WARRANTY
NUMBER: SW-03 NOV 9
PAGE : 1 OF 1
SUBJECT: CLAIM ENTRY VERIFICATION/ADJUSTMENT REQUESTS
CLAIM ENTRY VERIFICATION
During SCAT entry, when the claim has been accepted and the computer displays the claim total, you must compare the amount claimed (claim value calculated by you) and the amount paid (claim value calculated by the computer). The purpose of this display is to provide you with a means to verify your claim entry.
If the amounts differ proceed as follows:
1) Verify your claim value calculation.
2) If your value calculation is correct, check if you omitted certain items or entered items in excess.
3) If you made an entry error, you must delete the claim and re-enter it with the necessary corrections. (See instructions Section 04; Part 10; Page 4 and Section 04; Part 20; Page 1)
Please note that the ASMC computer calculates parts prices in effect at tine of processing which your price list may not yet reflect. Since price trends are usually upward, you may note that the computer calculated parts reimbursement may be slightly higher than your calculation. However, infrequently a price may also move downward. Please keep this in mind when you make your comparison between the amount claimed and paid.
ADJUSTMENT REQUEST
Since you have a means to verify your entry - ASMC can not accept Adjustment Requests for claims where the amount claimed and paid were different at the time of entry.
Please inform all personnel concerned accordingly.