Navigation System - MSN Direct Discontinuation

NUMBER: SI-0004 Page 1 of 1 (plus 4 page attachment)

SUBJECT:
MSN DIRECT SCHEDULED TO DISCONTINUE SERVICE FOR GARMIN NAVI UNITS

Please be advised that effective January 1, 2012 Microsoft will cease operation of their subscription based traffic service that supports the MSN Direct feature option available on some Suzuki Trip Navigation systems through model year 2010. Customers that own Suzuki vehicles equipped with these Garmin Navi units that have enabled the subscription service, may bring the vehicle into your dealership seeking to have this condition repaired, unaware that the service is no longer offered. If this is the case after the scheduled shut-off date (1/01/2012) please advise the customer of the situation and refer to the attached Accessories Bulletin for further information, including the FAQ's portion to help them recover any portion of unused subscription fees that they may be owed by Microsoft.














The attached Accessories Bulletin also includes a listing of all Suzuki vehicles that were equipped with these systems. Please use caution when addressing any concern with a Garmin Navi unit that might involve the MSN Direct subscription feature, and Do Not replace the unit, it is not a defect or failure within the unit, and is not a warrantable item.