Toyota Dealers, Service and Parts Managers Information
June 28, 1991
TO: ALL TOYOTA DEALERS, SERVICE AND PARTS MANAGERS
SUBJECT: SPECIAL SERVICE CAMPAIGN - M01
Toyota will initiate a special service campaign to replace the fuel tank with an improved design on certain 1981-1990 Toyota Land Cruisers.
Continuous driving under extremely severe conditions can create high vapor pressure within the fuel tank, and the repeated high pressure may eventually cause a crack to develop in the tank. You are requested, using the following information, to replace the fuel tank with an improved design on the vehicles involved in this campaign, including any vehicles currently in your stock.
Note: You will be sent SSC notifications with your dealer's name and address for vehicles which, according to our record, you have in stock. If any vehicles in your stock involved in this campaign have been sold to an ultimate customer prior to receipt of this notification, please contact this known customer and perform the necessary repairs.
1. Owner Notification Letter Mailing Date
Phase 1, July 12, 1991 (copy attached)
2. Identification of Involved Vehicles:
Model VIN Production
Model Year VDS VIS Period
Toyota 1981- FJ60G 0000691-1140113 9/80-08/87
1987 FJ60V
Land 1988- FJ62G 0073630-1121649
Cruiser 1990 0800007-0800211 8/87-12/89
Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these ranges were imported into the U.S.
The enclosed special service campaign dealer/owner list (SSC M01) indicates the customer's name, address and vehicle identification number for vehicles sold by your dealership that are involved in this campaign. You may also utilize this for your future follow-up system. This list is for vehicles involved in the first phase owner notification mailing, additional lists will be provided as future mailings are initiated. Should you be contacted by the owner of an involved vehicle who has not yet received a notification, please verify eligibility by referring to the VIN range and perform the fuel tank replacement as required.
3. Repair Procedures
Refer to the attached Technical Instructions.
4. Parts Ordering
DO NOT ORDER ANY PARTS FOR THIS CAMPAIGN THROUGH NORMAL PARTS ORDERING PROCEDURES, SUCH ORDERS WILL BE REJECTED.
The supply of parts for this campaign is critical. The following special procedures will be used to control parts distribution.
^ At each phase of the owner notification mailing an initial allocation of parts will automatically be shipped to your dealership based upon the number of vehicles on your dealer/owner listing.
^ All additional orders must be placed with the Technical Compliance Department using copies of the parts allocation and order form provided with this letter.
5. Reimbursement Procedures
Submit special service campaign claims following the procedures described in the toyota Warranty Policy & Procedures Manual.
The operation codes to be used for this campaign are listed on page 3.
SSC # Op. Code Description Flat Rate Hour
M01 150081 Replace fuel tank 3.4 Hrs./vehicle
150082 Replace fuel tank 3.7 Hrs./vehicle
(vehicle equipped
with rear
stabilizer)
Note: 1. The above operation codes include 0.1 flat rate hour for administrative expenses.
2. The 5 gallons of fuel to be added following replacement of the tank is to be charged in the sublet field of the warranty claim.
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedure and implement this special service campaign to ensure customer satisfaction.
Thank you for your cooperation.