Canada - Interior - Door Arm Rest Cracking/Separating

Bulletin
T-TCI-3592

Issue Date
September 8, 2011

Market
Canada

Title
DOOR ARMREST CRACKING OR SEPARATING

Service Category
Vehicle Interior

Section
Interior Panels/Trim

Market
Canada






Applicability

Introduction

Some 2008 - 2011 model year Highlander / Hybrids built in Japan (WMI = JTE) may exhibit a condition where the front and/or rear door armrest cracks or separates. Improved door panel trim assemblies are available to address this condition.

Production Change Information







This TSB applies to FRONT Doors on ALL 2008 - 2010 model year Highlander (WMI = JTE) vehicles, and to 2008 - 2011 Highlander Hybrids produced BEFORE the Production Change Effective VINs shown.







This TSB applies to REAR Doors on 2008 model year Highlander / Hybrids (WMI = JTE) vehicles produced BEFORE the Production Change Effective VINs shown.

Parts Information












NOTE
It is important to confirm the proper replacement part by referencing the VIN number or build date located on the Driver's side door pillar to ensure parts accuracy due to many door panel options and grades.






Required Tools & Equipment

NOTE
SSTs may be ordered by calling SPX/OTC at 1-800-933-8335.






Warranty Information

Repair Procedure

1. Replace the door trim panel.
A. Proceed to step 1 for Front Door Repair only.
B. Proceed to step 1 for Rear Door Repair only.

Refer to the E-TAS / TIS library, applicable model year Repair Manual:

- 2008 / 2009 / 2010 / 2011 Highlander:
"Vehicle Exterior - Door / Hatch - "Front Door: Disassembly"

- 2008 / 2009 / 2010 / 2011 Highlander:
"Vehicle Exterior - Door / Hatch - "Rear Door: Disassembly"

Front Door Repair







1. Disengage the claw and clip, and remove the front door lower frame bracket garnish.







2. Using a plastic pry tool, disengage the 3 claws, and remove the front door inside handle bezel plug.
3. Remove the front armrest upper base panel.







A. Using a plastic pry tool, disengage the 7 claws and clip, and remove the front armrest upper base panel.
B. Disconnect the connector.







4. Using a plastic pry tool, disengage the 4 claws and remove the assist grip cover.
5. Remove the courtesy light assembly.







A. Using a plastic pry tool, disengage the claw and remove the courtesy light assembly.
B. Disconnect the connector.

6. Remove the front door trim board sub-assembly.







A. Remove the 3 screws.







B. Using a clip remover, disengage the 9 clips.
C. Disengage the 5 claws and separate the front door trim board sub-assembly from the front door inner glass weatherstrip.







D. Disengage the 2 clamps.
E. Disconnect the front door lock remote control cable and front door inside locking cable.
F. Disconnect the connector.







7. Disengage the 3 clamps and remove the front door wire (for Driver Side).
8. Proceed to installation.

Rear Door Repair







1. Using a plastic pry tool, disengage the 3 claws and remove the rear door inside handle bezel plug.
2. Remove the rear door armrest upper base panel.







A. Using a plastic pry tool, disengage the 6 claws and 2 clips, and remove the rear door armrest upper base panel.
B. Disconnect the connector.







3. Disengage the 2 claws and remove the rear power window regulator switch assembly.







4. Using a plastic pry tool, disengage the 4 claws and remove the door assist grip cover.
5. Remove the rear door trim board sub-assembly.







A. Remove the 3 screws.







B. Using a clip remover, disengage the 9 clips.
C. Disengage the 5 claws and separate the rear door trim board sub-assembly from the rear door inner glass weatherstrip.







D. Disengage the 2 clamps.
E. Disconnect the front door lock remote control cable and rear door inside locking cable.

Installation

1. Install the NEW Door Trim Assembly in the reverse order.

Refer to Technical Instruction System (TIS), applicable model and model year Repair Manual:

- 2008 / 2009 / 2010 / 2011 Highlander:
"Vehicle Exterior - Door / Hatch - "Front Door: Reassembly"

- 2008 / 2009 / 2010 / 2011 Highlander:
"Vehicle Exterior - Door / Hatch - "Rear Door: Reassembly"

NOTE:
Issue of this Technical Service Bulletin is to ensure that proper repair information is available. IT DOES NOT CONSTITUTE AN AUTHORIZATION FOR REPAIR. Normal provisions of the formal warranty policy, as applicable, will apply.