Upon Arrival - Start here!

Emergency Response
On arrival, emergency responders should follow their standard operating procedures for vehicle incidents. Emergencies involving the Highlander hybrid may be handled like other automobiles except as noted in these guidelines for Extrication, Fire, Overhaul, Recovery, Spills, First Aid, and Submersion.

WARNING: Never assume the Highlander hybrid is shut off simply because it is silent.

Always observe the instrument cluster for the READY indicator status to verify whether the vehicle is on or shut off. The vehicle is shut off when the READY indicator is off.

Failure to shut off the vehicle before emergency response procedures are performed may result in death or serious injury from the sudden deployment of the SRS or severe burns and electric shock from the high voltage electrical system.