Canada - Body - Power Liftgate Inoperative

Bulletin
T-TCI-3647

Issue Date
November 29, 2011

Market
Canada

Title
POWER REAR HATCH INOPERATIVE

Service Category
Vehicle Exterior

Section
Door/Hatch

Market
Canada






APPLICABILITY:

INTRODUCTION:

Some Sienna vehicles may exhibit a condition where the power rear hatch will not close completely. When operating the rear hatch in power mode the hatch will start to close, then auto reverse back to the open position before completely closing. The Power Back Door Unit has been updated to address this condition.

PRODUCTION CHANGE INFORMATION:







This TSB applies to vehicles produced BEFORE the Production Change Effective VIN shown.






PARTS INFORMATION:






WARRANTY INFORMATION:






REQUIRED TOOLS & EQUIPMENT:

NOTE
Additional SSTs may be ordered by calling SPX/OTC at 1-800-933-8335.

REPAIR PROCEDURE:

1. Inspect the vehicle to verify the condition.
2. Disconnect the negative (-) battery terminal.
3. Remove the quarter trim panel assembly front left-hand (LH).
A. Remove the floor anchor cover.







B. Remove the bolt and disconnect the rear No. 2 seat belt on the floor anchor side.
C. Remove the 2 package holder net hooks.
D. Using a plastic pry tool, disengage the claw and remove the courtesy lamp.
E. Disconnect the courtesy lamp connectors.







F. Using a plastic pry tool, disengage the 16 clips and remove the quarter trim panel assembly.







4. Remove the right rear (RR) window side garnish assembly No. 2 LH.
Using a screwdriver, disengage the 2 clips and remove the window side garnish assembly.

HINT
Tape the screwdriver tip before use.







5. Remove the RR window side garnish assembly LH.
A. Remove the bolt and screw.
B. 7 Passenger:
Using a plastic pry tool, disengage the 4 clips and remove the window side garnish assembly.

C. 8 Passenger:
Using a plastic pry tool, disengage the 4 clips and 4 claws, and remove the window side garnish assembly.







6. Remove the power back door drive unit by removing the 3 bolts.
7. Install the NEW power back door drive unit.







A. Install the drive unit with the 3 bolts.
Torque: 12.5 N-m (112 kgf-cm, 9 ft-lbf)

B. Reset the drive unit.

Refer to ETAS / TIS Library, applicable model year Sienna Repair Manual:

- 2004 / 2005 Sienna:
Vehicle Exterior - Door/Hatch - "Power Back Door System: On-Vehicle Inspection"

- 2006 / 2007 / 2008 / 2009 Sienna:
Vehicle Exterior - Door/Hatch - "Engine Hood/Door: Power Back Door System: Initialization"

HINT
Installation is in reverse order of disassembly.







8. Install the RR window side garnish assembly LH.
A. Install the bolt and screw.
B. 7 Passenger:
Engage the 4 clips and install the window side garnish assembly.

C. 8 Passenger:
Engage the 4 clips and 4 claws, and install the window side garnish assembly.







9. Install the right rear (RR) window side garnish assembly No. 2 LH with the 2 clips.
10. Install the quarter trim panel assembly front left-hand (LH).







A. Install the 16 clips and the quarter trim panel assembly.
B. Reconnect the courtesy lamp connectors.
C. Install the claw and the courtesy lamp.
D. Install the 2 package holder net hooks.







E. Install the bolt and reconnect the rear No. 2 seat belt on the floor anchor side.
Torque: 42 N-m (430 kgf-cm, 31 ft-lbf)

F. Reinstall the floor anchor cover.

11. Reconnect the negative (-) battery terminal.

HINT
When the battery is reconnected, the back door is locked and cannot be opened. Therefore, it is necessary to unlock the back door using the door control switch or transmitter switch.

12. Initialize the power rear hatch.

Refer to ETAS / TIS Library, applicable model year Sienna Repair Manual:

- 2004 / 2005 Sienna:
Vehicle Exterior - Door/Hatch - "Power Back Door System: On-Vehicle Inspection"

- 2006 / 2007 / 2008 / 2009 Sienna:
Vehicle Exterior - Door/Hatch - "Engine Hood/Door: Power Back Door System: Initialization"

13. Operate the power rear hatch to confirm proper operation.

NOTE:
Issue of this Technical Service Bulletin is to ensure that proper repair information is available. IT DOES NOT CONSTITUTE AN AUTHORIZATION FOR REPAIR. Normal provisions of the formal warranty policy, as applicable, will apply.