Canada - Body - Abnormal Power Sliding Door Operation

Bulletin
T-TCI-3578

Issue Date
August 8, 2011

Market
Canada

Title
POWER SLIDE DOOR ABNORMAL OPERATION

Service Category
Vehicle Exterior

Section
Door/Hatch

Market
Canada






Applicability

INTRODUCTION

Some 2011 model year Sienna vehicles may exhibit an abnormal power slide door operation. This bulletin contains field fix information for the following conditions:
- Driver or passenger side power sliding door opens partially.
- Driver or passenger side power sliding door makes an abnormal pop noise when initially opening with the outside handle.

Please refer to the video attachment for an example of the pop noise.

An updated power sliding door motor/ECU assembly is available. Please follow the steps outlined in this bulletin to address these conditions.

Production Change Information







This TSB applies to 2011 Sienna vehicles produced BEFORE the Production Change Effective VINs shown.






Warranty Information






Parts Information






Required Tools & Equipment

NOTE
Additional Techstream units may be ordered by completing the order form on ETAS (Tools > Tools and Equipment > Order Form) and faxing it to (416) 431-8342.

Repair Procedure

1. Disconnect the negative (-) battery cable.
2. Remove the sliding door motor assembly.

Refer to E-TAS / TIS library, applicable model and model year Repair Manual:
- Vehicle Exterior - Door/Hatch - "Door/Hatch: Power Slide Door Motor: Removal" (Same procedure for LH and RH sides.)

3. Install the NEW sliding door motor assembly.

Refer to E-TAS / TIS library, applicable 2011 Sienna Repair Manual:
- Vehicle Exterior - Door/Hatch - "Door/Hatch: Power Slide Door Motor: Installation" (Same procedure for LH and RH sides.)

4. Reconnect the negative (-) battery cable and re-initialize affected systems.

Refer to E-TAS / TIS library, applicable 2011 Sienna Repair Manual:
- General - Introduction - "Introduction: Repair Instruction: Initialization"

5. Clear DTCs.
6. Confirm proper operation of the door assembly.

NOTE:
Issue of this Technical Service Bulletin is to ensure that proper repair information is available. IT DOES NOT CONSTITUTE AN AUTHORIZATION FOR REPAIR. Normal provisions of the formal warranty policy, as applicable, will apply.