Owner Letter Exhibit III
DRAFT EXHIBIT IIISubject:
Recall Campaign SD
Replace Heat Exchanger
Dear Volkswagen Owner:
In June, 1992, we communicated to you that your Volkswagen is subject to the above-identified recall campaign. This is to inform you that your dealer now has the necessary parts available to replace the heat exchanger in your vehicle. Please contact the service manager of your authorized Volkswagen dealer to make an appointment. The recall service will take approximately 2-1/2 hours and will, of course, be free of charge.
Service Problem Help
It your dealer fails or is unable to remedy the defect free of charge within a reasonable time, please call or write to:
Volkswagen of America, Inc.
Attn: Customer Relations 2F02
3800 Hamlin Road
Auburn Hills, MI 48326
Toll-free Telephone: 1 (800) 822-8987
If you still cannot obtain satisfaction, you may file a complaint with: Administrator, National Highway Traffic Safety Administration, U.S. Department of Transportation, 400 Seventh Street, S.W., Washington, D.C. 20590. Telephone 1 (800) 424-9393 (Washington, D.C. area: (202) 366-0123).
We regret any inconvenience this matter may cause. However, as part of our commitment to maintain your safety and satisfaction with our product, we want to make sure that your Volkswagen is safe and performs to your expectations.