Operation CHARM: Car repair manuals for everyone.

Damage Codes

To request reimbursement:


PQ 12 Disconnect OXS sensor light.


NOTE: The system automatically supplies the labor operation applicable to this reimbursement code.


To update a record for a vehicle with no repair performed but relevant information available:

PQ 20 Customer Refused Repairs

PQ 30 Total Loss

PQ 40 Vehicle Stolen

PQ 50 Vehicle Left Continental U.S.

PQ 60 Customer Moved - No Forwarding Address

PQ 70 Vehicle Sold - New Owner Unknown