Customer Letter
August 1993Subject:
Recall Campaign RW Install Preheating Tube Support Bracket
Dear Volkswagen Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Volkswagen has determined that a defect which relates to motor vehicle safety exists in certain 1988 through 1991 model Volkswagen Jetta and Golf vehicles equipped with a Digifant Engine Management System. Our records show that your car is one of the vehicles involved in this recall action.
Defect Description Affected vehicles may have been assembled without a bracket positioning a preheating tube located in the engine compartment. If the preheating tube is not properly positioned, it can chafe against a metal brake line in the engine compartment. Prolonged chafing could, in time, cause brake fluid leakage with diminished braking in one brake circuit. Failure of one brake circuit increases the vehicle's stopping distance and may result in an accident.
Remedy Your authorized Volkswagen retailer will check and; where necessary, install a bracket which properly supports the preheating tube. If the brake line is damaged, it will be replaced.
Your Action
We ask that you contact the Service Department of your authorized Volkswagen retail facility to schedule an appointment as soon as possible. Please present the enclosed campaign authorization form when you arrive. The necessary work will take approximately one half hour and will, of course, be free of charge. Necessary instructions and parts are available at Volkswagen retail facilities.
Precaution
Prior to having your vehicle corrected, please be alert to your vehicle's brake pedal pressure. You can recognize a brake circuit failure while driving whenever the brake pedal feels soft or can be pushed almost to the floor. If this happens, push firmly down on the pedal and hold it in that position until the car has stopped. Avoid driving the car and have it towed to the nearest authorized Volkswagen retail facility.
Service Problem Help
If your authorized Volkswagen retailer fails or is unable to remedy the defect free of charge within a reasonable time, please call or write to:
Volkswagen of America, Inc.
Attn: Customer Relations - 2F02
3800 Hamlin Road
Auburn Hills, MI 48326
Toll-free Telephone: 1 (800) 822-8987.
If you still cannot obtain satisfaction, you may file a complaint with: Administrator, National Highway Traffic Safety Administration, U.S. Department of Transportation, 400 Seventh Street SW, Washington, DC 20590. Telephone: 1 (800) 424-9393 (Washington, DC area: (366-0123)
We regret any inconvenience this matter may cause; however, as part of our commitment to maintain your safety and satisfaction with our product, we want to make sure that your Volkswagen is repaired as soon as possible.
Thank you for driving a Volkswagen.