Operation CHARM: Car repair manuals for everyone.

Qu Campaign Data Entry Procedure

To request reimbursement for a completed repair:


QU 11 Affix label 10 T.U.


NOTE: The system automatically supplies the labor operation applicable to the reimbursement code.


To update a record for a vehicle with no repair performed but relevant information available:


20 Customer Refused Repairs

30 Total Loss

40 Vehicle Stolen

50 Vehicle Left Continental U.S.

60 Customer Moved - No Forwarding Address

70 Vehicle Sold - New Owner Unknown