Customer Letter (Federal)
August 1993Subject:
Recall Campaign SK
Replace Fuel Hose and Clamps
Dear Volkswagen Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Volkswagen has determined that a defect which relates to motor vehicle safety exists in some 1988 through 1992 model Volkswagen Golf and Jetta vehicles equipped with Digifant Engine Management System. Our records show that your car is one of the vehicles involved in this recall action.
Defect Description
We have found that the hose material of a fuel hose attached to the fuel distribution rail located in the engine compartment may settle more than the existing hose clamp can compensate for. This could lead to fuel seepage at the hose connection. Escaping fuel could come in contact with hot engine components and possibly cause an engine compartment fire.
Remedy
Your authorized Volkswagen retailer will install a new fuel hose and new fuel hose clamps. If a visual check by the service technician determines that the new parts are already installed, no further repairs are necessary.
Your Action
We ask that you contact the Service Department of your authorized Volkswagen retail facility to schedule an appointment as soon as possible. Please present the enclosed campaign authorization form when you arrive. The necessary work will take approximately one halt hour and will, of course, be free of charge. Necessary instructions and parts are available at Volkswagen retail facilities.
Precaution
If you smell fuel vapors originating in the vicinity of the engine before your car has been repaired, please contact your nearest authorized Volkswagen retail facility immediately.
Service Problem Help If your authorized Volkswagen retailer fails or is unable to remedy the defect free of charge within a reasonable time, please call or write to:
Volkswagen of America, Inc.
Attn: Customer Relations - 2F02
3800 Hamlin Road
Auburn Hills, MI 48326
Toll-free Telephone: 1 (800) 822-8987
If you still cannot obtain satisfaction, you may file a complaint with: Administrator, National Highway Traffic Safety Administration, U.S. Department of Transportation, 400 Seventh Street SW, Washington, DC 20590. Telephone: 1 (800) 424-9393 (Washington, DC area: (202) 366-0123).
We regret any inconvenience this matter may cause; however, as part of our commitment to maintain your safety and satisfaction with our product, we want to make sure that your Volkswagen is repaired as soon as possible.
Thank you for driving a Volkswagen.