Warranty - New Policies And Procedures Manual

91vw06

Subject: NEW WARRANTY POLICIES & PROCEDURES MANUAL


Number: V-91-06

Date: 28-Feb-1991


We are pleased to announce the February, 1991 edition of the Volkswagen Warranty Policies & Procedures Manual. This new edition contains several updates and includes all warranty policies and procedures added or changed since the previous publication.

Included in this new manual:

* All of the existing Volkswagen Warranties, including:

- 1991 New Vehicle Limited Warranty
- Powertrain Warranty
- 1991 Federal and California Emission Warranties
- New 12/12 Warranty for Parts and Accessories
- Lifetime Warranties for mufflers, shocks, struts, and strut inserts
- Industrial Engine Warranty


* Claim processing instructions for Internal Engine claims

* Updated tire manufacturer listing

* Expanded manual claim processing instructions for non-US specification vehicles

* Expanded alphabetical index

Each authorized Volkswagen dealer will be sent one of the new Warranty Policies & Procedures Manuals free of charge. Additional Volkswagen Warranty Policies & Procedures Manuals may be ordered from our literature supply warehouse under literature number W42-001-480-1.

The new Volkswagen Warranty Policies & Procedures manual will also be available in Microfiche format.