Warranty - Limited Lifetime Mufflers, Struts and Shocks
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Subject: LIMITED LIFETIME WARRANTY FOR VOLKSWAGEN REPLACEMENT MUFFLERS, SHOCK ABSORBERS, STRUTS AND STRUT INSERTS
Number: V-90-13 (Revised)
Date: 05-Oct-1990
This circular supercedes Volkswagen Service Circular V-90-13 dated October 1, 1990.
Effective October 1, 1990, Volkswagen of America, Inc. will provide a Limited Lifetime Warranty for Genuine Volkswagen Replacement Shock Absorbers, Struts and Strut Inserts purchased by a retail customer.
This warranty will be combined with and will supplement the Volkswagen Limited Lifetime Muffler Warranty. The warranty terms, claim procedures, claim forms and reimbursement process will be included with the Limited Lifetime Muffler Warranty.
New Genuine Volkswagen Replacement Mufflers (excluding air-cooled applications), Shock Absorbers, Struts and Strut Inserts are warranted by Volkswagen of America for as long as the original purchaser of these replacement parts owns the vehicle on which they were originally installed. The covered parts must have been purchased by a retail customer and installed by an authorized Volkswagen dealer. This warranty is limited to the following:
If Replacement Mufflers, Shock Absorbers, Struts and Strut Inserts do not last for as long as the original purchaser owns the vehicle, a replacement part will be provided at no cost. The labor required for removal of the covered replacement parts and installation of new replacement part(s) is not reimbursable except as noted below.
The LIMITED LIFETIME WARRANTY FOR VOLKSWAGEN REPLACEMENT MUFFLERS, SHOCK ABSORBERS, STRUTS and STRUT INSERTS supplements the LIMITED WARRANTY FOR NEW AND FACTORY REMANUFACTURED PARTS AND ACCESSORIES of 12 months or 12,000 miles, whichever occurs first. Labor may be reimbursable under the LIMITED WARRANTY FOR NEW AND REMANUFACTURED PARTS AND ACCESSORIES.
The new Replacement Mufflers, Shock Absorbers, Struts and Strut Inserts will continue to be covered by the Limited Lifetime Warranty for Volkswagen Replacement Mufflers, Shock Absorbers, Struts and Strut Inserts.
Owner's Obligations
^ Prior to replacement, the customer must present the unserviceable Volkswagen replacement part(s) on the vehicle on which it was originally installed to any authorized Volkswagen dealer in the United States. In addition, the proof of original purchase from an authorized Volkswagen dealer (i.e., repair order showing VIN and customer's name or the original warranty certificate for the Limited Lifetime Warranty for the Volkswagen Replacement Part(s)) must be presented as proof of purchase.
^ The documentation proving replacement, along with a completed claim form and proof of original purchase must be presented to the District Parts Manager. Upon verification by the District Parts Manager, a credit or replacement part will be issued to the dealer by the parts depot.
^ This warranty is NOT transferable.
Damage and Malfunctions Not Covered By This Warranty
^ Misuse, negligence, alteration, accident or fire;
^ Improper repair of the vehicle;
^ Use of the vehicle in competitive events;
^ Failure to follow recommended maintenance requirements;
Other Items Not Covered By This warranty
^ Catalyst, exhaust pipes (unless part of muffler assembly) clamps, gaskets, hangers, other mounting hardware associated with the replacement of the Muffler, Shock Absorbers, Struts and Strut Inserts;
^ Wholesale purchase or installation by an independent repair facility.
Consequential Damage Excluded
This warranty does NOT cover:
LOSS OF TIME, INCONVENIENCE, LOSS OF USE OF THE VEHICLE, OR OTHER CONSEQUENTIAL DAMAGE.
Some states do not allow the exclusion or limitation of incidental or consequential damage, so this limitation or exclusion may not apply to you.
No Other Warranties Made THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES OF VOLKSWAGEN OF AMERICA, INC., THE MANUFACTURER, THE DISTRIBUTOR, AND THE SELLING DEALER. ANY IMPLIED WARRANTY IS LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY. NEITHER VOLKSWAGEN OF AMERICA, INC., NOR THE MANUFACTURE ASSUMES, OR AUTHORIZES ANY PERSON TO ASSUME ON ITS BEHALF, ANY OTHER OBLIGATION OR LIABILITY.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Other Legal Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
PLEASE NOTE: THE LIMITED LIFETIME WARRANTY FOR VOLKSWAGEN REPLACEMENT MUFFLERS, SHOCK ABSORBERS, STRUTS AND STRUT INSERTS supplements the LIMITED WARRANTY FOR NEW AND FACTORY REMANUFACTURED PARTS AND ACCESSORIES.
NOTE: Claim forms are provided by the Corporate Parts Division.