Owner Letter
August 19923800 Hamlin Road
Auburn Hills, Michigan 48326
Tel. (313) 340-5000
Subject:
Service Action Campaign RY Engine Driveability Improvement
Dear Volkswagen Owner:
We are writing to inform you of a condition in your vehicle which could affect its driveability. It is possible that you could experience a slight hesitation during the upshift cycle from one gear to another. Although barely noticeable, we nevertheless would like to correct this condition by installing improved engine management components into your vehicle.
Please contact your authorized Volkswagen dealer as soon as possible so that this service can be performed. This service, of course, will be free of charge to you and will take approximately one hour to complete.
As part of our commitment to maintain your satisfaction with your Volkswagen, we want to make sure that your vehicle performs to your expectations and hope that you will make arrangements with your dealer at your earliest convenience.
Thank you for driving a Volkswagen.