Letter - Dealership Manager

November 16, 1994

Dear Dealership Manager,

The intent of this package is to establish a relationship between Clark and your dealership for the purpose of serving our mutual customers. As you already know, recently Clark distributed some out-of-specification gasoline that has caused some problems with the fuel systems of some cars.

Clark will pay for gasoline-related repairs that may be a result of gasoline being purchased at a Clark store. Generally, the repairs have consisted of items such as fuel pumps and filters.

We will recommend that customers take their vehicles to the dealer location nearest them, and we would like your cooperation to ensure the most efficient service for our customers.

First, we would like to ensure that every customer who brings in their car has called our Hotline (800-642-6418) and has provided us with the needed information. Second, our goal is for the customer to pay for the service and Clark will reimburse them. However, hardship cases may exist where the customer requires the dealership to bill Clark directly. In both situations, we will depend on your cooperation and professional judgement for appropriate repairs. Again, Clark will pay for fuel related repairs that may have been caused by Clark gasoline. If you have questions about this, please call Clark's Dealership Hotline at 800-848-6245.

To setup a direct bill account, call the Dealership Hotline at 800-848-6245. We will require basic information such as your dealership name, address and phone number. Once you are setup in our system, we will fax you a Clark Release of Claims Form. The customers have been instructed that in order to utilize the direct bill system they will need to sign the Release Form. If the customer chooses not to sign the form, s/he can pay for the services and we will reimburse them directly.

For direct billing, Clark requires that a copy of the bill along with the original signed and completed Release Form be mailed to Debbie Cox at Clark Refining & Marketing (at the address listed at the top of this sheet). We must have both pieces in order to process the claim. The following information should appear on the bill:

^ customers's name, full address and phone number

^ dated repairs were made

^ make and model of vehicle

^ a detailed description of the parts and costs, for example: one fuel pump, $84

^ a detailed description of labor and costs, for example: replacement of fuel pump, $50

^ your name, address and phone number to mail payment

In your dealership needs assistance in the disposal of the gasoline removed from the customers' vehicles, please follow these procedures.

^ Contact Kevin Neal, with Reidel Environment to arrange for the delivery and pickup of 55 gallon drums to be used for gasoline collection and storage. Kevin Neal can be reached at 314-532-7660, or paged at 800-443-7243. pin # 047-144.

^ Clark gasoline must be segregated and stored in a separate drum provided by Reidel Environmental.

^ Do not contact Clark directly regarding the disposal of gasoline, please coordinate all drum pickup and delivery through Reidel.

Thank you for your cooperation. We look forward to working with you.