Warranty - Updated Policies and Procedures Manual

9217vw01

Number:
V-92-03

Date:
Feb. 15, 1992


Subject:
Update to 10/91 Volkswagen Warranty Policies and Procedures Manual


Attached are updated pages 1-0.1 and 4-5 to the October 1991 edition of the Warranty Policies and Procedures Manual.

Page 1-0.1, Volkswagen Canada Warranties at a Glance, 1988-1992, indicates the following changes and additions:

^ Warranty effective date and coverage explanations for model year 1990-1991

^ Further explanation of Parts and Accessories Warranty coverage

^ Addition of original equipment battery warranty

^ Explanation of coverage for aftermarket battery warranty

^ Phone number to call with questions concerning Volkswagen Canada Warranties


Page 4-5, Canadian Vehicle Repairs, indicates the following change:

^ New fax number for VW Canada, Inc.

Please correct your records by placing the attached, self-adhesive pages over the existing pages 1-0.1 and 4-5 of the October 1991 edition of the Volkswagen Policies and Procedures Manual.

Any questions concerning Warranty coverage for a Canadian vehicle should be directed to Volkswagen Canada, Inc. at 416-288-3000.





Page No.

Volkswagen Canada Warranties at a Glance, 1988 - 1992 1-0.1


Section: Claim Handling Procedures

Page No.
4-5
Canadian Vehicle Repairs


Campaigns Performed On Canadian Vehicles

WIN will accept campaign claims for Canadian vehicles.

Warranty Repairs On Canadian Vehicles

Warranty claims for Canadian vehicles may be processed through the Warranty Information Network.

Questions regarding the eligibility of Canadian vehicles should be directed to VW Canada, Inc.

Phone: (416) 288-3000
Fax: (416) 288-3282


Canadian Radio Repair

If a Canadian customer requires a radio repair while in the United States, do not install a VWoA radio. VW Canada cannot service VWoA radios through their exchange program.