Campaign - Replace Radiator Fan Motor/Fan Blade: Overview
NOTJ
DATE
November 1995
Subject:
1993-95 Model Volkswagen VR6 Vehicles
TITLE
Replace Radiator Fan Motor / Fan Blade
Dear Volkswagen Dealer:
This is to inform you of the initiation of a voluntary recall campaign for 1993 through 1995 model Volkswagen VR6 vehicles. The recall involves the replacement of the radiator fan motor and/or fan blade.
Defect Description
It is possible that the radiator fan could fail because of:
A. an improper fan motor shaft material composition combined with a possible loss of the fan motor blade lock nut torque on early model vehicles, or
B. a possible loss of the fan blade lock nut torque, on later model vehicles.
The VIN ranges and model numbers of the affected vehicles are as follows:
Vehicle Identification Number
Please note that the above VINs represent the lowest and highest serial number range of affected vehicles. Use of the V-Crest campaign inquiry system will allow you to determine whether or not a particular vehicle requires the corrective work.
Remedial Action
The repair consists of either the replacement of the complete radiator fan motor, including fan blade and lock nut assembly or the replacement of the fan blade and lock nut.
Important: Please Provide A copy To All Personnel With Recall-Related Responsibilities!
Notification Mailings
Volkswagen will mail first class notification letters to all known owners of affected vehicles, commencing on or about November 9, 1995. A copy of the owner letter is included in this circular.
Vehicle Allocation
Enclosed with the recall circular copy, addressed to the attention of the Service Manager, will be a computer list containing information of vehicles and owners who may reside within your area of influence.
IMPORTANT: The listing includes owner names and addnesses obtained from state motor vehicle registrations. Under the law of some states, including regulations set forth by the California Department of Motor Vehicles, vehicle registration information may only be used for recall purposes. Use 1 other reasons may constitute a violation of state law.
Limitations on Sale or Lease of Certain Vehicles
Section 154(d) of the National Traffic and Motor Vehicle Safety Act of 1966 mandates that dealers correct, prior to delivery for sale or lease, any vehicle which fails to comply with an applicable Federal Motor Vehicle Safety Standard or which contains a defect relating to motor vehicle safety. It is, therefore, imperative that any vehicle in your used car inventory and affected by this recall is corrected prior to sale.
Parts Information
Beginning on or about November 2, 1995, Volkswagen will ship to dealers an initial supply of recall parts as follows:
Please note that at the beginning of the action only a limited supply of some of the above recall parts will be available. Therefore, make sure that you have parts available, upon scheduling your customer appointments. Volkswagen will continue monthly automatic allocations of additional parts to you, according to your vehicle allocation; hence, please refrain from ordering any of these parts for your dealer parts inventory.
Work Procedure
A. Check Type of Radiator Fan Motor
- Bring vehicle into work shop
- Open hood
- Using a mirror, check radiator fan motor housing for part number imprint
- If part number is 100 959 455L (Corrado) or 100 959 455A (Passat),no further work is necessary
- If part number is different continue
- Replace radiator fan components as outlined
Passat, GTI, Jetta
B. Replace Fan Motor and/or Fan Blade
- Secure radio code
- Disconnect battery
- Remove radiator fan shroud cover
- Remove air cleaner air duct
- Remove retaining clamp from upper A/C refrigerant line
- Discharge A/C system
- Remove radiator fan assembly attachment screws
- Disconnect fan motor harness connector
- Remove radiator fan assembly
- Place assembly on workbench
- Push out retaining ring lock pins - See A in illustration
- Remove retaining ring
- Remove fan motor with blade
NOTE: Mark or observe installation position of motor before removal, to ensure correct reinstallation.
CONTINUE RECALL WORK BY INSTALLING THE FOLLOWING NEW COMPONENTS:
(1993 /94 Model) Passat
(1995 Model) Passat
NOTE: (1995 Model) Passat -Standard Transmission
Separate positive battery cable and negative transmission cable by installing clip, part number 867 201 687.
GTI/Jetta
CONTINUE RECALL WORK AND:
- Discard old parts (destroy)
- Reinstall components in reverse order - use new seal for air condition line
- Recharge A/C
- Reconnect battery and remove power saver
- Check coolant level
- Start engine and warm up to a point where the cooling fan cycles
- Reset basic settings (VAG 1551)
- Check cooling and A/C operation
Corrado VR6
C. Replace Fan Assembly
VIN Range: ... PK004957 - ... RK004001
- Secure radio code
- Disconnect battery and remove
- Attach engine support 10/22A
- Remove center engine mount bolt
- Raise engine slightly for more access
- Remove radiator fan shroud cover
- Clamp off upper radiator hose and disconnect
- Discharge A/C system
- Disconnect upper A/C line
- Disconnect fan motor harness connector
- Disconnect and remove radiator fan shroud assembly
NOTE: It may be necessary to slightly bend discharge hose bracket and right side shroud bracket.
- Place radiator fan assembly on workbench
- Push out retaining ring lock pins - See A in Illustration
- Remove retaining ring
- Remove fan motor with blade
NOTE: Mark or observe installation position of motor before removal, to ensure correct reinstallation.
CONTINUE RECALL WORK BY INSTALLING THE FOLLOWING NEW COMPONENTS:
CONTINUE RECALL WORK AND:
- Discard old parts (destroy)
- Reinstall components in reverse order - use new seal for air condition line
- Recharge A/C
- Reconnect battery and remove power saver
- Check coolant level
- Start engine and warm up to a point where the cooling fan cycles
- Reset basic settings (VAG 1551)
- Check cooling and A/C operation
To ensure proper payment, be sure to use the correct reimbursement code applicable to the work performed. It is important to note that recall claims will only be paid for the actual work performed.
Data Entry Procedure
The system automatically enters the labor and part numbers applicable to each of the above listed reimbursement codes.
For all vehicles which, according to your information are unreachable, please enter into the system one of the codes indicated above, as applicable.
Customer Reimbursement Request
Should a customer inquire about possible reimbursement for out-of-pocket expenses incurred for previous repair to the radiator fan motor assembly, please instruct the customer to make a copy of the repair order and mail the original, together with a cover note, to:
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
Attn: Customer Relations - 2F02 (TJ)
Additional Campaigns
Some of the vehicles may be involved in an additional campaign(s). If so, the respective campaign code has been printed on the recall authorization form, as well as on your vehicle allocation list. In the interest of minimizing customer inconvenience, please ensure that any such additional campaign(s) is performed at the same time. For verification, always check your V-Crest recall system. The V-Crest is the only campaign verification system; other systems are not valid.
Vehicle Verification
All affected vehicles will be entered into the V-Crest system at the time of the initial owner notification. Dealers should inquire as needed.
Dealer Obligation
To ensure customer satisfaction, as well as minimize inconvenience, dealers are urged to service each vehicle at the scheduled service appointment time and make sure that each vehicle is returned to the customer washed and cleaned inside. Do not let customers wait longer than necessary during service of the vehicle. If a customer, indeed, is inconvenienced, offer a loaner vehicle. Every effort should be made to reduce inconvenience to customers.
VwoA is determined to complete as many vehicles as possible within six (6) months of initiation. We will mall a gift to those customers who comply within this time frame. For this reason, we ask that you please ensure that claims are entered into the system in a timely manner after you have completed this recall. This will enable us to send gifts to qualifying customers without delay. Dealers are to service each vehicle subject to this recall at no charge to owners, regardless of mileage, age of vehicle, or selling dealer, from this time forward.
Dealer Personnel Information
Please make sure that every person in your dealership who has recall-related responsibilitiess receives a copy and is familiar with this communication.
Thank you for your cooperation.
Service Help
If you have any questions regarding this recall or any other recall or service action campaign, please feel free to contact me at (810) 340-4850 or John von Hollen at (810) 340-4858.
Dealer Personnel Information
Please make sure that every person in your dealership who has recall-related responsibilities receives a copy and is familiar with this communication.
Thank you for your cooperation.