Owner Letter
November 1995Subject:
Recall Campaign TJ
Replace Radiation Fan Motor / Fan Blade
Dear Volkswagen Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Volkswagen has decided that a defect which relates to motor vehicle safety exists in some 1993-95 model Volkswagen vehicles equipped with VR6 engines. Our records show that your Volkswagen is one of the vehicles affected by this action.
Defect Description
Volkswagen has found that under extreme operating conditions the radiator fan could fail. If the vehicle is continued to be operated after the radiator fan has failed, the engine could overheat and eventually stall with the possibility of causing an accident.
Remedy
Your authorized Volkswagen dealer will replace, free of charge, a number of fan components with improved components.
Repair Schedule
Parts and instructions will be available at all Volkswagen dealers after November 9, 1995
What You Need To Do
It is important that you contact the Service Department of your authorized Volkswagen dealer and schedule an appointment as soon as possible. Please present the enclosed authorization form, which identifies your vehicle, to your dealer when you bring your Volkswagen in for service.
Anticipated Repair Time
The replacement of the radiator fan components may take up to two and one-half hours. The work will, of course, be free of charge.
Precautions
Prior to the time that the work can be performed, please observe the engine coolant temperature gauge and warning light on the instrument panel; and be alert to any high pitched noise coming from your engine compartment. In the event you notice a noise or an extremely elevated coolant temperature and the warning light illuminates while you operated your vehicle, please stop your car as soon as safely possible, switch the engine off and contact an authorized Volkswagen dealer.
Lease Vehicle
If the vehicle identified in this recall is a leased vehicle and you, the lessor and registered owner, receive this notice, please forward this information by first class mail to the lessee.
Service Problem Help
If your authorized Volkswagen dealer fails or is unable to remedy the defect free of charge within a reasonable time, please call or write to:
Volkswagen of America, Inc.
Attn: Customer Relations - 2F02 (TJ)
3800 Hamlin Road
Auburn Hills, MI 48326-2855
Toll-free Telephone: 1 (800) 822-8967
If you still cannot obtain satisfaction, you may file a complaint with: Administrator, National Highway Traffic Safety Administration, U.S. Department of Transportation, 400 Seventh Street SW, Washington, DC 20590. Telephone: (800) 424-9393 (Washington, DC area: 366-0123).
We regret any inconvenience this matter may cause you; however, we want to make sure that your vehicle is safe and operates to your satisfaction. Upon confirmation by your authorized Volkswagen dealer of completion of the necessary repair work, we will mail you a gift in acknowledgment of the inconvenience you may have encountered as a result of this action.
Thank you for driving a Volkswagen.