Campaign Data Entry Procedure
Repair Time/ReimbursementData Entry Procedure
To ensure proper payment, be sure to use the correct reimbursement code for the work performed. It is important to note that service action claims will only be paid for the proper work performed and only for involved vehicles.
Damage Time
Code Units Work Scope
TC 11 20 T.U. ^ Check ECM unit part number - no replacement required
No Replacement Parts Required
TC 12 125 T.U. ^ Check and replace ECM unit
(Vehicle ready to be retailed within a few days)
1 Air Bag ECM 701 909 603 D or 6N0 909 601 D
TC 13 125 T.U. ^ Check and replace ECM unit
^ Wash/Vacuum vehicle ($7.00)
(Retailed vehicle with illuminated light)
1 Air Bag ECM 701 909 603 D or 6N0 909 601 D
TC 14 125 T.U. ^ Check and replace ECM unit
^ Wash/Vacuum vehicle ($7.00)
^ Provide loaner vehicle ($25.00)
(Retailed vehicle with illuminated light)
1 Air Bag ECM 701 909 603 D or 6N0 909 601 D
TC 15 125 T.U. ^ Check and replace ECM unit
^ Wash/Vacuum vehicle ($7.00)
(Vehicle in for maintenance or repair)
1 Air Bag ECM 701 909 603 D or 6N0 909 601 D
TC 16 125 T.U. ^ Check and replace ECM unit
^ Wash/Vacuum vehicle ($7.00)
^ Provide loaner vehicle ($25.00)
(Vehicle in for maintenance or repair)
1 Air Bag ECM 701 909 603 D or 6N0 909 601 D
IMPORTANT:
Must enter Wash/Vacuum in Sublet Labor field, if applicable.
Must enter Loaner amount in Loaner field, if applicable.
Note:
The system automatically enters the part number, including price and labor applicable to each of the above reimbursement codes.
For all vehicles which, according to your information are unreachable please enter into the system one of the codes indicated below, as applicable:
TC 20 Customer Refused Repairs
TC 30 Total Loss
TC 40 Vehicle Stolen
TC 50 Vehicle Left Continental U.S.
An initial supply of air bag ECMs, part number 701 909 603 D,or 6N0 909 601 D, will be automatically allocated to you. We will allocate 25% according to your sold/unsold affected vehicles with our initial release.
Please reorder your additional requirements weekly, based on your previous week's consumption.
Special Tool
Replacement of the air bag ECM requires a "special" torx bit to remove the attachment screws. We have included in this package, free of charge, one tamper proof torx bit, VW special tool # US 9205. Additional torx bits can be obtained by using order # TKL U59 205 00KLI, currently priced at $10.00 each.
Updated Vehicles
Many affected vehicles were corrected prior to shipment These vehicles are flagged in VW's computer system and will no longer show a TC action code on the V-Crest campaign verification screen. It Is Important that you check the V-Crest system on all affected Inventory vehicles, as well as retailed vehicles, before commencing the work. VW will not reimburse you for updated vehicles
Obligation
To ensure customer satisfaction, you should make every effort to promptly schedule an appointment with any vehicle owner whose air bag warning light has illuminated and to repair the vehicle at the arranged appointment time. Additionally, please adhere to all instructions in this circular.
Dealer's Action
You should have an "action plan" so that a vehicle can be serviced as quickly as possible with minimum customer inconvenience. Such a plan may include:
^ Offer a "waiting customer" shuttle service to local stores, entertainment centers, etc. while the vehicle is being serviced;
^ Return vehicle washed and interior cleaned;
^ Utilize other dealer resources to minimize customer's wait time;
^ Offer of a loaner vehicle, if warning light has illuminated and a replacement ECM is not readily available or if the customer is otherwise inconvenienced.
Whatever "action plan" you choose, it is important that the customer is treated in a courteous and friendly manner.
Dealer's Personnel
Please provide a copy of this circular to every person in your dealership (sales, service, parts, etc.) who will or may be involved in this action.
Service Help
If you have any questions regarding this action, please contact me at (810) 340-4850 or John von Hollen at (810) 340-4858.
Thank you for your continued cooperation.