Recall - ABS Control Unit Replacement: Overview
Recall CircularCode: WJ
Subject:
2001/2002 Model Year Volkswagen Golf, Jetta, GTI and New Beetle Check/Replace ABS Control Unit
Dear Volkswagen Dealer:
This is to inform you of the initiation of a voluntary safety recall involving some 2001 and 2002 model year Volkswagen Golf, Jetta, GTI and New Beetle vehicles.
Problem Description
Volkswagen has found that an electronic chip in the control unit could experience an electrical short causing the connector wire insulation to become scorched.
Remedial Action
Check and replace, where required, ABS control unit.
Vehicle Identification
Number Ranges
The vehicles affected by this recall action are within the following vehicle identification number ranges:
Please note that the above VINs represent the lowest and highest serial numbers of affected vehicles. Use of the OTIS campaign inquiry system will allow you to determine whether or not a particular vehicle, within the above VIN ranges, requires the corrective work.
Note:
Volkswagen will not reimburse under recall any duplicate recall repair work or a repair outside the VIN ranges.
Owner Notification Mailing
Volkswagen of America, Inc. will mail first class notification letters to all known owners of affected vehicles on or about March 14, 2002. A copy of the owner letter is enclosed for your information.
Vehicle Allocation
Under separate cover and prior to owner notification, we will provide you a computer printout list containing VINs including owner names and addresses of vehicles located within your dealership's area of responsibility.
Note:
The above listing will include names and addresses obtained from state motor vehicle registrations. Under the law of most states, including regulations set forth by the California Department of Motor Vehicles, vehicle registration information may only be used for recall purposes. Use for any other reason may constitute a violation of state law.
Parts Information
An initial quantity of required replacement parts (other than brake fluid) calculated according to vehicles located in your area will be shipped to you prior to the owner notification mailings. The parts are as shown.
Additional required parts after depletion of the initial shipment must be ordered by you from your facing parts depot and not to exceed 50% of the vehicles left for repair according to your area vehicle allocation list.
Please note:
Excess parts ordered by you will either be denied shipment or requested to be returned.
Parts Return
All removed control units must be properly tagged with dealer number, repair order number and VIN, and immediately returned in the box of the new unit to:
Volkswagen
c/o 1601 Clay St.
Detroit, MI 48211
ATTENTION: (Recall - WJ)
Time Requirements Reimbursement
To ensure prompt and proper payment, be sure to enter, immediately upon completion of the repair work, the applicable reimbursement code listed below. Claims will only be paid for vehicles that show the WJ code in the OTIS campaign inquiry system on the day of repair. A copy of the print out must be attached and remain with your copy of the repair code.
WJ Data Entry Procedure
The system automatically enters the part number and labor applicable to the above listed codes.
SUBLETS At -A- Glance
For vehicles that, according to your information, cannot be corrected, and one of the codes below best describe the reason, please enter into the system one of the codes indicated, as applicable:
Campaign Verification
For verification, always check the OTIS View Campaign inquiry screen. The OTIS system is the only binding campaign inquiry and verification system; other systems are not valid and may result in non-payment of a claim.
Dealer Obligation
To ensure customer satisfaction, as well as minimize inconvenience to your customers, you are urged to service each vehicle at the scheduled service appointment time, supply a loaner vehicle for the day. Make sure that each vehicle is returned to the customer washed and cleaned inside. In the event the customer waits during the service, do not let them wait longer than specified for the recall repair service in the owner notification letter. Please make every effort to reduce inconvenience to customers.
Service Help Dealer Personnel Information
Please inform and/or provide a copy of this communication to every person in your dealership who has campaign-related responsibilities, including parts and accounting personnel.
Thank you for your cooperation.