Infotainment - Software Enhancements For Radio Model RHR

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January 11, 2013

2031926





Vehicle Information

Condition

Software Enhancements for Radio Model RHR

Technical Background

This bulletin involves upgrading the software on the RHR Radio.

Note:
This bulletin applies to vehicles equipped with AM/FM/CD/DVD/MP3/HDD/NAV Radio (sales code RHR).

Production Solution

Improved Software MY2013.

Service

SYMPTOM/CONDITION:

The customer may experience one or more of the following conditions:

- Erratic alternate frequency switching (International only).
- Bluetooth phone muting during European traffic announcement (International only).
- Lost channel presets, home addresses, address book entries & Travel Link favorites.
- Not able to change default country and state then route.
- Unable to load .jpeg files onto hard drive to display on touch screen.
- Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. (International only).
- Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. (Domestic U.S. only).
- Cancel key inoperative after pressing the international button.
- iPhone4 dial not possible after second call.
- Missing Travel Link buttons from SAT menu (Domestic U.S. only).
- Devices button disabled in VES menu.
- Unable to route to a recent route after a map update.
- Remove Travel Link disclaimer popup (Domestic U.S. only).
- Duplicate phone numbers in popup after pressing the international button.
- During active call and on hold, DIAL button should be displayed (not "TONE" button).
- International button not visible.
- Point of interest (POI) Search enhancements.
- When video in remote DVD player is stopped devices button wrongly labeled as DVD.
- Access Travel Link immediately after radio no update when staying on TL screen.
- iPod, track selection enhancements.

VERIFY RADIO SW VERSION:

If the customer experiences the Symptom/Condition(s) perform the following:

Check the radio software version.

1. Press "Menu" button on the radio.
2. Press "System Setup" touch screen soft key.
3. Press "System Information" touch screen soft key.
4. The software level is the number reported after the word "Application".
5. Is the radio software version at 2.126?
Yes >>> This service bulletin does not apply. Further diagnosis may be required.
No >>> Perform the repair procedure below.

Note:
Install a battery charger to ensure battery voltage does not drop below 13. volts. Do not allow the charging voltage to climb above 13.5 volts during the flash process.

REPAIR PROCEDURE:

Note:
If the software update process is interrupted/aborted, the process should be restarted.

1. Switch ignition ON with the engine not running.
2. Remove any USB sticks from the radio face plate.
3. Press the OPEN/CLOSE hard key on the face of the radio and insert the software update disc.
4. The radio will then display a prompt that reads "Update from X.XXX to 2.126" Press YES.

Note:
DO NOT cycle the ignition or adjust the radio (volume, channels, etc.) during the update process. The update may take up to 25 minutes. No other actions are needed until the update is completed.

5. The radio will reboot and restart on its own, after which, the update will automatically begin.
6. The radio will reboot and restart automatically when the update is complete. When it restarts it will reread the software update disc again.
7. When the prompt, "Update from 2.126 to 2.126" appears, pay close attention to the version numbers. Are both software version numbers the same?
Yes >>> Proceed to Step # 8.
No >>> Perform the update again, proceed to Step # 4.
8. Press the OPEN/CLOSE hard key on the face plate to remove the disc.
9. Press the OPEN/CLOSE button again to close the screen.
10. Update complete.

Note:
If the radio will not successfully update after repeat attempts, you may have a damaged disc, Get a new disc and update the radio again.

Tip:
Additional copies of the DVD may be ordered from Volkswagen Technical Literature Ordering Center at the website.








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Required Parts and Tools

Additional Information

All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.