Campaign - Headlamp Wiper Lug Replacement

GROUP:
35

No.
101A

ISSUING DEPARTMENT:
Warranty

CAR MARKET:
U.S. and Canada

DATE:
YEAR MONTH DAY
2001 03 16

TITLE:
Service Campaign 101A:
Headlight Wiper Stop Lug

S70/V70 MY 1998-2000
C70 MY 1998-2001

REFERENCE BULLETINS:
SB 36-0018
PB 35-101A

BULLETIN REFERENCE
A. SERVICE CAMPAIGN 101A DESCRIPTION
B. VEHICLES INVOLVED
C. RETAILER VEHICLE CAMPAIGN LIST
D. PARTS INFORMATION
E. OWNER NOTIFICATION
F. NEW VEHICLES IN RETAILER INVENTORY
G RETAILER RESPONSIBILITY
H. CAMPAIGN REIMBURSEMENT PROCEDURES
I. RETAILER ALLOWANCE

A. SERVICE CAMPAIGN 101A DESCRIPTION

Volvo Cars of North America, Inc. and Volvo Cars of Canada Ltd. have determined that, on certain vehicles, there may be inadequate clearance between the headlamp wiper blade and the stop lug. The vehicles affected by this campaign are model year 1998-2000 S70, V70. C70 and model year 2001 C70.

The corrective action consists of replacing the stop lugs and, if necessary, adjust the headlight wiper arms.

Approximately 168,369 vehicles in the US and 25,818 vehicles in Canada are affected. Volvo will notify owners of affected vehicles in phases, starting with owners of model year 1998 vehicles. Mailing is expected to begin during the week of March 19, 2001.

B. VEHICLES INVOLVED

NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILTY PRIOR TO BEGINNING REPAIR FOR THIS CAMPAIGN.

Vehicle eligibility should be confirmed:

1) Refer to DCS Vehicle Inquiry

2) Refer to the Vehicle Campaign Listing

C. RETAILER VEHICLE CAMPAIGN LIST

A "Retailer Vehicle Campaign List" will be sent separately identifying the specific vehicle eligible for this campaign. This list details all affected vehicles that are on record as being retailed or currently in stock at your facility.

D. PARTS INFORMATION

Part Number Part Description Model Qty
8628222 Stop Lug S70/V70/C70 1

PARTS RETURN

Return of the campaign parts is not required.

E. OWNER NOTIFICATION

Volvo will notify owners of affected vehicles in phases, starting with owners of model year 1998 vehicles. Mailing is expected to begin during the week of March 19, 2001. A copy of the letter will be sent.

F. NEW VEHICLES IN RETAILER INVENTORY

All new vehicles in retailer's inventory and qualifying for this Service Campaign must be repaired prior to a customer taking possession of the vehicle.

G. RETAILER RESPONSIBILITY

Retailers are to perform this campaign on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Service Campaign 101A is free of charge to the owner. In the event that the original announcement letter is lost or misplaced, the owner is not to be refused this important campaign work. Your Aftersales Specialist will follow up to ensure that this campaign is proceeding smoothly.

H. CAMPAIGN REIMBURSEMENT PROCEDURES

Please note the changes in submitting claims for Service Campaign 101 A repairs:

All claims should be submitted using the short form application. Please note, claim submission has been simplified with repair options for vehicles having no other warranty or campaign repairs performed and those vehicles having additional warranty repairs.





I. RETAILER ALLOWANCE