Campaign - Headlight Cable Upgrade: Overview

Group:
37

No:
101B

ISSUING DEPARTMENT:
Warranty

CAR MARKET:
U.S. and Canada

DATE:
YEAR MONTH DAY
2001 05 08

TITLE:

Service Campaign 101B:

Headlight
Cable Upgrade

S/V70 MY 1998-2000
C70 MY 1998-2001

REFERENCE BULLETINS:
SB 37-0009
PB 37-101B

BULLETIN REFERENCE

A. SERVICE CAMPAIGN 101B DESCRIPTION
B. VEHICLES INVOLVED
C. RETAILER VEHICLE CAMPAIGN LIST
D. PARTS INFORMATION
E. OWNER NOTIFICATION
F. NEW VEHICLES IN RETAILER INVENTORY
G RETAILER RESPONSIBILITY
H. CAMPAIGN REIMBURSEMENT PROCEDURES
I. RETAILER ALLOWANCE

A. SERVICE CAMPAIGN 101B DESCRIPTION

Volvo Cars of North America, Inc. and Volvo Cars of Canada Ltd. are committed to ongoing product improvements. In keeping with this commitment, a new headlight kit, meant to extend the service life of the headlight, is available for all model year 1998-2000 S70 & V70 vehicles, and model year 1998-2001 C70 vehicles.

The corrective action consists of installing this headlight kit.

Approximately 253,756 vehicles in the US and 25,881 vehicles in Canada are affected.

Volvo will use a staggered mailing to the owners of these affected vehicles. This mailing is expected to begin during the week of May 7, 2001.

B. VEHICLES INVOLVED

NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING REPAIR FOR THIS CAMPAIGN.

Vehicle eligibility should be confirmed:

1) Refer to DCS Vehicle Inquiry

2) Refer to the Vehicle Campaign Listing

C. RETAILER VEHICLE CAMPAIGN LIST

A "Retailer Vehicle Campaign List" will be sent separately identifying the specific vehicles eligible for this campaign. This list details all affected vehicles that are on record as being retailed or currently in stock at your facility.





D. PARTS INFORMATION

PARTS RETURN

Return of the campaign parts is not required.

E. OWNER NOTIFICATION

Volvo will use a staggered mailing to owners of the affected vehicles. This mailing is expected to begin during the week of May 7, 2001. A sample of the customer notification letter is shown.

F. NEW VEHICLES IN RETAILER INVENTORY

All new vehicles in retailer's inventory and qualifying for this Service Campaign should be repaired prior to a customer taking possession of the vehicle.

G. RETAILER RESPONSIBILITY

Retailers are to perform this campaign on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Service Campaign 101B is free of charge to the owner. In the event that the original announcement letter is lost or misplaced, the owner is not to be refused this important campaign work. Your After sales Specialist will follow up to ensure that this campaign is proceeding smoothly.

H. CAMPAIGN REIMBURSEMENT PROCEDURES

Please note the changes in submitting claims for Service Campaign 101B repairs.

All claims should be submitted using the short form application.

Please note:
Claim submission has been simplified with repair options for vehicles having no other, warranty or campaign repairs performed and those vehicles having additional warranty repairs.








I. RETAILER ALLOWANCE

Claims submitted and processed that do not comply with the proper procedure will be adjusted accordingly. Please advise all personnel involved in claim preparation of the above information.