Policy - Service Upgrade Campaigns

GROUP:
00

NO:
202

ISSUING DEPARTMENT:
Warranty

CAR MARKET:
U.S. and Canada

DATE:
YEAR MONTH DAY

2001 07 19

TITLE:
Service Upgrade -
New Campaign
Category

BULLETIN REFERENCE

A. SERVICE UPGRADE CAMPAIGN DESCRIPTION
B. VEHICLE ELIGIBILITY
C. PARTS INFORMATION
D. OWNER NOTIFICATION
E. VEHICLES IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. CAMPAIGN REIMBURSEMENT PROCEDURES

A. SERVICE UPGRADE CAMPAIGN DESCRIPTION

A Service Upgrade repair will be performed when Volvo Cars of North America and Volvo Cars of Canada Ltd. decide to provide a revision or upgrade to a vehicle. Vehicles eligible for this type of upgrade are, model year 2000 and newer. The Warranty and Service Records Information booklet (MY00 and MYO1 - pages 8 and 64) provides specific information on this type of repair coverage. The specific repair should be made at the customer's next visit to an authorized Volvo retailer, regardless of whether a customer complaint is received.

Service Upgrades will not be used to perform safety-related or emission-related inspections and/or repairs.

B. VEHICLE ELIGIBILITY

Vehicle eligibility can only be determined by referring to the VEN-WARRANTY INQUIRY (DCS INQUIRY) screen. Announcement of a Service Upgrades will be via DCS-Gram and service literature (Service Bulletin, Service Manager Bulletin, and Parts Bulletin) posted on the VEN Intranet.

C. PARTS INFORMATION

There will not he a parts allocation for Service Upgrade Campaigns. Volvo will, however, continue to ensure that the necessary parts quantities are available in distribution centers prior to launching a Service Upgrade Campaign

D. OWNER NOTIFICATION

Owners of vehicles that qualify for a Service Upgrade will not receive a notification letter. It will be the responsibility of the retailer to check DCS Inquiry and inform the customer of the vehicle's eligibility. In all instances, the retailer must reference the upgrade on the repair order (R.O.). The Service Manager Bulletin for each Service Upgrade will contain the recommended reference to be included in the R.O.

E. VEHICLES IN RETAILER INVENTORY

The upgrade should be completed on all qualifying vehicles in the retailer's inventory and prior to a customer taking possession of the vehicle.

F. RETAILER RESPONSIBILITY

Retailers are to perform Service Upgrades on eligible vehicles regardless of mileage/kilometers or vehicle age. The Service Upgrade campaign work is free of charge to the owner.

G. CAMPAIGN REIMBURSEMENT PROCEDURES

As with other VCNA campaigns, Service Upgrade campaigns will be completed at no cost to the customer. Reimbursement procedures will be outlined in the published Service Manager Bulletin associated with the Service Upgrade campaign.