Computers/Controls - Usage of RELOAD Software
TIE - Technical JournalTitle Usage of RELOAD software
Ref No US23502.1.0 en-GB
Issuer -
Partner 3 US 7510 Volvo Cars North America
Func Group 2800 Func Desc ignition and control system
Status Released
Status date 2010-09-16
Issue SDate 2010-09-14
Reference VIDA
ATTACHMENT
VEHICLE TYPE
CSC
DTC
Text
CSC = Customer Symptom Code
DTC = Diagnostic Trouble Code
Note!
If using a printed copy of this Retailer Technical Journal, first check for the latest online version.
DESCRIPTION:
This Technical Journal describes the usage of RELOAD software (SW). There are two main types of downloads; RELOAD and UPGRADE. By description a RELOAD shall be used when a node has been replaced and an UPGRADE shall be used when new SW version shall be downloaded to an existing node.
In the SW System Structure there is a blockage which stops you from purchasing an UPGRADE to a node if the node already contains the latest SW. In this case VIDA will show "error 133 - the node to be upgraded already contains the latest SW".
If the node already contains the latest SW there is absolutely no reason to perform a RELOAD to that node. This will only bring down the same SW as the node already contains and will make no difference for the customer concern.
A lot of warranty cost is spent on these unnecessary RELOADs and they do not offer anything to the customer's concern(s).
The warranty department will start looking into these unnecessary RELOADs both to reduce the cost and also to ensure that the correct remedy is performed in order to solve the customer's concern(s).
SERVICE:
Do not use RELOAD SW to solve a SW problem if the node already contain the latest SW (error 133 when trying to perform UPGRADE as described above) as this will not add any extra value.
There are occasions when a reload is necessary even if the node contain the latest SW. For example if a node does not respond at downloading it is sometimes necessary to perform a RELOAD SW even if the node is not replaced. Also on recommendation from Technical Support a RELOAD is sometimes applicable to use.