DVD Player - Won't Accept/Eject DVD's/Inoperable
NO: 39-58DATE: 02-14-2007
MODEL: All with Factory Equipped RSE (Rear Seat Entertainment Systems)
SUBJECT:
Multiple discs inserted into RSE DVD player
REFERENCE:
VIDA fault tracing information
DESCRIPTION:
Customers may report that their RSE Rear Seat Entertainment DVD Player will not accept DVDs (DVD player will not allow DVD discs to be inserted; DVD Player is inoperable or will not eject the DVD disc).
One possibility for this condition is that there may be 2 or more discs inserted into the DVD player. If multiple discs are found in the DVD player please do not submit the unit for warranty. If a DVD player is returned for warranty with 2 discs inside, the claim and part will be denied.
Refer to the illustration for a method to remove stuck multiple discs with customer approval.
Note:
Any DVD Players returned to TMA disassembled or tampered with, will not be covered under warranty.
This TNN describes the method to inspect the DVD player for multiple disc insertion.
It is not necessary to remove the DVD player for inspection.
Carefully spread the protective dust cover apart using a hemostat or similar tool as described in this procedure. Be careful not to scratch the unit or damage the opening of the DVD Player or damage the customer's DVDs inside the unit.
DO NOT ATTEMPT TO REMOVE THE DISCS WITH THE TOOL ABOVE. THE DVD PLAYER AND THE DISCS WILL BE DAMAGED
If there is one DVD stuck inside the unit and you were not able to eject the discs using the player's external control buttons, leave the disc in the unit and return the DVD Player to TMA under the normal warranty return program. Disc will be removed and returned to the Retailer.
The procedure below describes the method to remove the stuck DVDs from the player that has had multiple disc insertion if the customer so decides.
Note:
If you decide to remove the stuck Discs, please follow the procedure below. (DVD player must be removed to perform this operation)
Important:
Once the unit is opened it is no longer covered under warranty and will be denied if submitted. Please advise your customer of this before proceeding. Volvo Cars of North America assumes no responsibility for damage to the player or discs if this method is used.
^ Carefully Insert pick as shown (without scratching the disc surface) below the spindle.
^ Gently lift up on the discs close the center hole so they will clear the spindle.
^ Grip the discs with your fingers and pull back to remove from player.
Return Discs to customers.