Index
TITLE: Recall 220: Fuel Pump Inspect & Replace if NecessaryMODELS:
2001-2005 S80
2001-2004 S60, V70, V70XC/XC70
2003-2005 XC90
REFERENCE BULLETINS:
RTJ22721
PB 23-220A
ST-178
GROUP: 23
NO: 220A
ISSUING DEPARTMENT: Warranty
CARMARKET: United States
DATE:
YEAR MONTH DAY
2011 11 21
***UPDATE TO SECTION D***
A. FUEL PUMP RECALL 220 DESCRIPTION
B. VEHICLES INVOLVED
C. PARTS INFORMATION/PARTS RETURN
D. OWNER NOTIFICATION
E. VEHICLE IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. REIMBURSEMENT PROCEDURES
H. TECHNICIAN COMPETENCY REQUIREMENT
I. RETAILER ALLOWANCE
A. RECALL 220 DESCRIPTION
Volvo Cars of North American LLC. (Volvo) has determined that a defect related to motor vehicle safety exists in the fuel pump of certain model year 2001-2005 S80, 2001-2004 S60, V70, V70XC/ XC70 and 2003-2005 XC90 vehicles that were sold, or are registered in the states of Alabama, Arizona, Arkansas, California, Florida, Georgia, Hawaii, Kentucky, Louisian, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, District of Columbia and U.S Territories.
If a vehicle owner has received this letter and does not currently reside in one of the States or U.S Territories listed above, or if the vehicle is not part of the model years listed above, it is because our records indicate that the vehicle was originally sold in one of these States or U.S. Territories, or has been fitted with the concerned component and is eligible for this recall.
Volvo investigations have identified that a specific version of the fuel pump can when exposed to certain environmental conditions (hot climate and temperature cycling) over time and in combination of varying fuel quality, develop cracks in the fuel pump flange. if the condition occurs you may notice fuel smell and/ or fuel seepage.
The corrective action will be to inspect the version of the fuel pump installed in the vehicle per the instructions in RTJ 22721, and if necessary replace the fuel pump with a part of a modified design.
B. VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING REPAIR FOR THIS CAMPAIGN.
Vehicle eligibility must be confirmed:
Volvo requires that all vehicles (new and pre-owned) within the control of the retailer must be checked for any open and relevant Field Service Action for each vehicle and remedied prior to delivery' to customer. As per title 49, Chapter 5 of the Code of Federal Regulations Part 573 section 573.11 of the National Highway Traffic Safety Administration, Department of Transportation, the sale or lease of defective or non-compliant motor vehicles or equipment is prohibited.
Vehicles in for service repairs should also be checked for any open and relevant Field Service Actions and remedied prior to delivery' to customer.
RETAILER VEHICLE CAMPAIGN LIST
A "Retailer Campaign List" will be posted on VRC2 in the Reports Menu under the Service Tab when the Recall Notice letter mailing is completed. This list details all affected vehicles that are on record as being retailed or currently in stock at your facility, and is updated monthly. Vehicle eligibility must be confirmed via VRC2 prior to performing a repair under the Recall Advisory Extended Warranty.
C. PARTS INFORMATION / PARTS RETURN
Fuel pumps will be requested to be held for 30 days from payment date for Volvo representative inspection.
D. OWNER NOTIFICATION
A customer notification re-mail will be completed the week of November 20, 2011, to vehicle owners that have not had this recall completed. Please make sure you are prepared to accommodate vehicle owners that may contact your store to request an appointment.
E. VEHICLES IN RETAILER INVENTORY
All vehicles in retailer inventory that qualily for this recall must be repaired prior to a customer taking possession of the vehicle.
F. RETAILER RESPONSIBILITY
Retailers are to perform this recall on eligible vehicles regardless of mileage/kilometers or vehicle age. The repair work covered under Recall 220 is free of charge to the vehicle owner. This includes determination of vehicle eligibility and/or verifying the quality of work after the recall is completed.
Note:
Only the amount of fuel removed from the tank should be put back in.
Do not fill the fuel tank in order to check for leaks, use special tool # 9512761 to leak check fuel pump connections. Refer to Special Tools Bulletin Number 178 for tool information.
Volvo does not reimburse for fuel.
If a customer presents a Recall Notice letter for a vehicle that is not found via the VRC inquiry function, please verify that the letter applies to the customer's vehicle and call the Warranty Assistance Desk for instructions. If the Warranty Assistance Desk verifies that the vehicle qualifies for the recall, please perform the repair and place the Recall Notice letter in the customer's file. Under no circumstances should a customer be denied the required service without a confirmation from VCNA/VCCL.
G. REIMBURSEMENT PROCEDURES FOR CUSTOMERS WHO PREVIOUSLY PAID FOR THIS REPAIR
H. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2
I. RETAILER ALLOWANCE AND CLAIM SUBMISSION (LONG FORM APPLICATION)