Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work

Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work

NOTE:

- Check the vehicle battery condition first Testing and Inspection.
- Check the connectors for poor connections or loose terminals.
- Check if the audio system functions normally.
- Check if the Bluetooth phone functioned normally when the Bluetooth phone was initially paired registration.
- Some mobile phones do not support the function.
- Check online at www.acura.com/handsfreelink or call the HFL support desk at 888-528-7876 to make sure the Bluetooth phone is compatible with the HFL system and that there are no known issues.

1. Turn the ignition switch to ON (II).

2. Turn on the audio unit, and check that MENU, SEEK/SKIP CATEGORY and DISP MODE button function normally with the audio unit.

Is the audio unit operation OK?

YES -

Go to step 3.

NO -

Substitute a known-good audio unit Audio Unit Removal / Installation, and recheck. If the symptom/indication goes away, replace the original audio unit Audio Unit Removal / Installation.�

3. Check that music plays with the Bluetooth device.

Is the system normal?

YES -

Go to step 4.

NO -

Go to No sound when Bluetooth audio does not work troubleshooting.�

4. If you have the client's phone, go to step 5. Otherwise, pair a known-good cell phone to the client's vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

The client's Bluetooth phone is defective or not compatible.�

NO -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit Service and Repair.�

5. Pair the client's phone to a known-good vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit Service and Repair.�

NO -

The client's Bluetooth phone is defective or not compatible.�