Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - The communication with cell phone is interrupted or changes

The communication with cell phone is interrupted or changes

NOTE:

- Check the vehicle battery condition first Battery Test.
- Check the connectors for poor connections or loose terminals.
- Check if the audio system functions normally.
- Do not put the Bluetooth phone in the trunk or in a metal briefcase as it may not function properly.
- Check online at www.acura.com/handsfreelink or call the HFL support desk at 888-528-7876 to make sure the Bluetooth phone is compatible with the HFL system and that there are no known issues.

1. Turn the ignition switch to ON (II).

2. Check that the audio system is operating normally from different audio sources (AM/FM, XM, CD, etc.). Also make sure the front speakers and the center speaker operate normally.

Does the audio system work normally and is the audio output from the speakers normal when playing various audio sources?

YES -

Go to step 3.

NO -

Refer to the audio system troubleshooting.

3. Try and duplicate the symptom.

Can you duplicate the symptom?

YES -

Substitute a known-good audio unit Audio Unit Removal / Installation, and recheck. If the symptom/indication goes away, replace the original audio unit Audio Unit Removal / Installation.

NO -

Go to step 4.

4. Check for communication problems with the paired phone.

Does the symptom occur in a specific place or under a specific condition?

YES -

Operation is normal: Bluetooth audio is OK at this time. There is electric wave or other interference.

NO -

Go to step 5.

5. If you have the client's phone, go to step 6. Otherwise, pair a known-good Bluetooth phone to the client's vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

The client's Bluetooth phone is defective or not compatible.

NO -

Go to step 6.

6. Pair the client's Bluetooth phone to a known-good vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

Go to step 7.

NO -

The client's Bluetooth phone is defective or not compatible.

7. Turn the ignition switch to LOCK (0).

8. Check the connections at the HandsFreeLink control unit 28P connector terminals.

Are the connections and terminals connected properly?

YES -

Go to step 9.

NO -

Repair the connection, and recheck.

9. Disconnect the HandsFreeLink control unit 28P connector and audio unit connector C (14P).

10. Check for continuity between the HandsFreeLink control unit 28P connector and body ground according to the table.









Is there continuity?

YES -

There is a short to body ground in the wire(s) between the HandsFreeLink control unit 28P connector and body ground. Replace the affected shielded harness.

NO -

Go to step 11.

11. Check for continuity between audio unit connector C (14P) and the HandsFreeLink control unit 28P connector according to the table.









Is there continuity?

YES -

Go to step 12.

NO -

There is an open in the wire(s) between the audio unit and the HandsFreeLink control unit. Replace the affected shielded harness.

12. Check for continuity between the terminals of the HandsFreeLink control unit 28P connector according to the table.









Is there continuity?

YES -

There is a short in the wire(s) between the audio unit and the HandsFreeLink control unit. Replace the affected shielded harness.

NO -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit Service and Repair.