Traffic Information is not Displayed

NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM (w/o USB Audio System): Traffic Information is not Displayed
- Traffic Information is not Displayed

INSPECTION PROCEDURE

NOTICE:
* XM NavTraffic information requires payment. An "XM NavTraffic Premium Package" contract must be made between the satellite radio service and the user. If the contract expires, XM navtraffic information will not be available.
* XM NavTraffic information does not apply to all roads, only main roads. For the latest information on coverage areas, contact the satellite radio service.
* After replacing the stereo component tuner assembly of vehicles subscribed to pay-type satellite radio broadcasts, registration of the XM radio ID is necessary.

PROCEDURE

1. CHECK DISPLAY

(a) Check the XM navtraffic information screen.

Result

B -- CHECK SURROUNDINGS
A -- Continue to next step.

2. CHECK SURROUNDINGS

OK:

"Show XM NavTraffic Information" is on.

NG -- TURN "Show XM NavTraffic Information" on
OK -- Continue to next step.

5. CHECK CONTRACT CONDITIONS

(a) Check if the "XM NavTraffic Premium Package" contract has been extended, or if the contract period has ended.

OK:

Contract is valid.

NG -- TO RECEIVE XM NAVTRAFFIC INFORMATION, CONTRACT MUST BE MADE WITH SATELLITE RADIO SERVICE
OK -- Continue to next step.

6. PERFORM ACTIVATION REFRESH

(a) Perform activation refresh by referring to the satellite radio service web site (http://www.xmradio.com/refresh/).

HINT
The XM radio ID that is necessary to perform activation refresh can be displayed when CH000 is selected on the satellite radio.

OK:

Malfunction disappears.

NG -- PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Problem Symptoms Table

OK -- END

7. CHECK SURROUNDINGS

(a) Check if the vehicle is in an environment where reception is difficult due to something blocking the area above the vehicle.

HINT
If the area above the vehicle is blocked, such as when in a building or tunnel, reception may not be possible.

OK:

Area above vehicle is not blocked.

NG -- END (XM NAVTRAFFIC INFORMATION IS NOT DISPLAYED BECAUSE AREA IS NOT IN COVERAGE AREA)
OK -- Continue to next step.

8. CHECK COVERAGE AREA

(a) Check if the area on the display that does not match actual traffic conditions is within the XM NavTraffic coverage area.

OK:

Area that does not match is within coverage area.

NG -- END (MOVE VEHICLE TO LOCATION WHERE RECEPTION IS BETTER)
OK -- Continue to next step.

9. CHECK CONTRACT CONDITIONS

(a) Check if the "XM NavTraffic Premium Package" contract has been extended, or if the contract period has ended.

OK:

Contract is valid.

NG -- TO RECEIVE XM NAVTRAFFIC INFORMATION, CONTRACT MUST BE MADE WITH SATELLITE RADIO SERVICE
OK -- Continue to next step.

10. PERFORM ACTIVATION REFRESH

(a) Perform activation refresh by referring to the satellite radio service web site (http://www.xmradio.com/refresh/).

OK:

Malfunction disappears.

NG -- CHECK DISPLAY AGAIN

OK -- END

11. CHECK DISPLAY AGAIN

(a) Wait for 2.5 minutes, and check again if the actual traffic conditions match the display.

OK:

Actual traffic conditions match display.

NG -- CHECK DISPLAY AGAIN

OK -- END (NAVTEQ HAS UPDATED DATA OF TRAFFIC CONDITIONS)

12. CHECK DISPLAY AGAIN

(a) After 30 minutes have passed, check if all XM navtraffic information disappears.

HINT
After XM navtraffic information updates have stopped, the navigation system continues displaying XM navtraffic information for a maximum of 30 minutes.

Result

C -- NAVTEQ HAS UPDATED DATA OF TRAFFIC CONDITIONS

B -- NAVTEQ MAY NOT BE PROVIDING DATA VERSION OF CERTAIN XM NAVTRAFFIC INFORMATION (DATA ERROR, PROBLEM, ETC.)

A -- END (MOVE VEHICLE TO LOCATION WHERE RECEPTION IS BETTER)