B1963

B1963 - Power Liftgate Strut Performance






For a complete wiring diagram, refer to.

• When Monitored: One second after the liftgate completes a power opening operation.

• Set Condition: If the liftgate starts to drop after a complete opening operation, the power liftgate module will set this code.






Test Step 1 - DTC Present

• With the scan tool, record DTCs and any liftgate inhibitors.

• Erase DTCs.

• Turn the ignition OFF, wait 10 seconds, then turn the ignition ON.

• Operate the liftgate several times.

• With the scan tool, check for DTCs.

Does the scan tool display B1963 - Power Liftgate Strut Performance?

Yes

• Go to Test Step 2

No

• Ensure there is no intermittent binding or cold weather condition which may have caused this code to set.

• Perform the Body Verification Test. Refer to => Non-DTC Based Diagnostics. Body Interior

Test Step 2 - Weak Struts

• Manually open the liftgate to approximately 1/4 open position.

• Leave go of the liftgate and see if it will self rise.

• If necessary, compare the effort to open and close the liftgate with a known good vehicle.

Does the liftgate self rise as it should?

No

• Replace the liftgate prop rods.

• Perform the Body Verification Test. Refer to => Non-DTC Based Diagnostics. Body Interior

Yes

• Replace the power liftgate drive unit.

• Perform the Body Verification Test. Refer to=> Non-DTC Based Diagnostics. Body Interior